Contact Information

At Luxora Beauty Lab SA, we're committed to providing exceptional customer service. If you have any questions about your order, our products, shipping, returns, or anything else, we're here to help.

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Customer Support

Luxora Beauty Lab SA

📧 Email: luxorabeautylabsa@outlook.com

🇿🇦 Location: South Africa

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Customer Service Hours

Our support team is available during the following business hours:

Monday – Friday: 08:00 – 17:00 (SAST)

Saturday: 08:00 – 13:00 (SAST)

Sunday & Public Holidays: Closed

Messages received outside of business hours will be responded to on the next business day.

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Order Support

For faster assistance, please include the following when contacting us:

• Your full name
• Your order number
• A detailed description of your enquiry
• Photos of the product (if reporting a damaged or incorrect item)

This helps us resolve your request as quickly as possible.

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Business Information

Trading Name: Luxora Beauty Lab SA

Business Owner: Jurie van Aswegen

Country of Operation: South Africa

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Response Times

We aim to respond to all customer enquiries within 1–2 business days. Response times may be slightly longer during promotional periods, public holidays, or high-volume seasons.

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Website Ownership

This website is owned and operated by Jurie van Aswegen, trading as Luxora Beauty Lab SA.