Shipping policy

Shipping Policy

At Luxora Beauty Lab SA, we are committed to delivering your order safely and efficiently anywhere in South Africa. Please read our Shipping Policy below for important information about order processing and delivery.

1. Order Processing

  • Orders are processed within 1–3 business days after payment has been successfully received and verified.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • Processing times may be extended during sales, promotions or peak shopping periods.

2. Delivery

We proudly deliver nationwide across South Africa using Aramex Store to Door.

Estimated Delivery Time

  • 8–11 business days from the date your order has been dispatched.

Please note that delivery times are estimates and may vary depending on your location and courier operations.

3. Shipping Confirmation & Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information, allowing you to monitor your parcel throughout its journey.

4. Delivery Delays

While we strive to deliver your order within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including but not limited to:

  • High order volumes
  • Severe weather conditions
  • Public holidays
  • Industrial action or strikes
  • Remote delivery locations
  • Courier operational delays

Luxora Beauty Lab SA cannot be held responsible for delays caused by third-party courier services.

5. Incorrect Delivery Information

Please ensure that your shipping address and contact details are correct before completing your purchase.

Luxora Beauty Lab SA is not responsible for delays, failed deliveries or additional courier charges resulting from incorrect or incomplete delivery information supplied by the customer.

6. Failed Deliveries

If a delivery cannot be completed because:

  • The customer is unavailable,
  • An incorrect address was provided, or
  • The parcel is unclaimed,

the parcel may be returned to us by the courier.

Additional shipping charges may apply to resend the order.

7. Lost or Damaged Parcels

If your parcel arrives damaged or appears to be lost during transit, please contact us within 48 hours of the expected delivery date.

Please include:

  • Your order number.
  • Photographs of any damaged packaging or products (if applicable).

We will work with Aramex Store to Door to investigate and resolve the matter as quickly as possible.

8. Shipping Coverage

We currently deliver to physical addresses throughout South Africa.

Unfortunately, we do not offer international shipping at this time.

9. Contact Us

If you have any questions regarding shipping or your delivery, please contact us:

Luxora Beauty Lab SA

📧 Email: luxorabeautylabsa@outlook.com

🇿🇦 South Africa

Website Ownership

This website is owned and operated by Jurie van Aswegen, trading as Luxora Beauty Lab SA.

Please Note: Delivery time estimates begin after your order has been processed and dispatched, not from the date the order is placed. Processing typically takes 1–3 business days, followed by an estimated 8–11 business days for delivery via Aramex Store to Door.