Terms of service

Terms of Service

Welcome to Luxora Beauty Lab SA. These Terms of Service ("Terms") govern your use of our website and the purchase of products from us. By accessing our website or placing an order, you agree to be bound by these Terms.

1. About Us

This website is owned and operated by Jurie van Aswegen, trading as Luxora Beauty Lab SA.

Throughout these Terms, "we", "our", and "us" refer to Luxora Beauty Lab SA.

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years old, or have permission from a parent or legal guardian.
  • The information you provide is accurate and complete.
  • You will not use this website for any unlawful or fraudulent purpose.

3. Products

We aim to ensure that all product descriptions, specifications, pricing and images are as accurate as possible.

However:

  • Product colours may vary slightly depending on your screen settings.
  • Packaging may differ from images shown.
  • We reserve the right to correct any errors or omissions without prior notice.

4. Pricing

  • All prices are displayed in South African Rand (ZAR).
  • Prices include VAT where applicable unless otherwise stated.
  • Prices may change without notice.
  • We reserve the right to cancel orders where obvious pricing errors have occurred.

5. Orders

When placing an order:

  • All orders are subject to acceptance and stock availability.
  • You will receive an order confirmation once payment has been received.
  • We reserve the right to refuse or cancel any order where fraud or misuse is suspected.

6. Payment

Payments are securely processed through our approved payment providers.

We do not store your banking or card information on our website.

Orders will only be processed once payment has been successfully authorised.

7. Shipping

Shipping times displayed on our website are estimates only.

Luxora Beauty Lab SA is not responsible for delays caused by:

  • Courier companies
  • Public holidays
  • Weather conditions
  • Customs delays (where applicable)
  • Events beyond our reasonable control

Please refer to our Shipping Policy for additional information.

8. Returns & Refunds

Returns and refunds are governed by our Return & Refund Policy.

Beauty and personal care products may not be eligible for return once opened due to hygiene and safety reasons, except where required under the Consumer Protection Act.

9. Intellectual Property

All content on this website, including but not limited to:

  • Logos
  • Branding
  • Images
  • Product descriptions
  • Graphics
  • Icons
  • Website design
  • Text

is the property of Luxora Beauty Lab SA or its licensors and may not be copied, reproduced, distributed or used without prior written permission.

10. Acceptable Use

You agree not to:

  • Use this website for unlawful purposes.
  • Attempt to gain unauthorised access to our systems.
  • Interfere with the operation or security of the website.
  • Upload malicious software or harmful code.
  • Misrepresent your identity or payment information.

11. Limitation of Liability

To the maximum extent permitted by South African law, Luxora Beauty Lab SA shall not be liable for any indirect, incidental, consequential or special damages arising from:

  • Use of our website.
  • Delays in delivery.
  • Product misuse.
  • Temporary website interruptions.
  • Third-party service failures.

Nothing in these Terms excludes any rights that cannot legally be excluded under the Consumer Protection Act, 68 of 2008.

12. Product Use

Customers are responsible for using products according to the instructions provided.

We recommend performing a patch test before using skincare or beauty products where appropriate.

If irritation occurs, discontinue use immediately and consult a healthcare professional if necessary.

13. Privacy

Your personal information is handled in accordance with our Privacy Policy and applicable South African privacy laws.

We do not sell your personal information to third parties.

14. Promotions & Discounts

Promotional offers, discount codes and special promotions:

  • Cannot be exchanged for cash.
  • May not be combined unless stated otherwise.
  • May be withdrawn or amended at any time.

15. Changes to These Terms

We reserve the right to update or modify these Terms at any time.

Any changes become effective immediately upon publication on this website.

16. Governing Law

These Terms are governed by the laws of the Republic of South Africa.

Any disputes arising from these Terms shall be subject to the jurisdiction of the South African courts.

17. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

Luxora Beauty Lab SA

📧 Email: luxorabeautylabsa@outlook.com

🇿🇦 South Africa

Website Ownership

This website is owned and operated by Jurie van Aswegen, trading as Luxora Beauty Lab SA.

Consumer Notice: Nothing in these Terms of Service is intended to limit or exclude any rights you may have under the Consumer Protection Act, 68 of 2008 (South Africa) or any other applicable South African law.